COLONY TIRE CUSTOMER TESTIMONIALS
At Colony Tire, exceptional, above-and-beyond customer service is what we’re all about. Read on to see why so many of our customers agree:
Colony Tire recently performed a significant amount of work on two of my vehicles, including my 1997 Volvo, in which I am very particular as to who performs its maintenance and repairs. I was very much impressed with the quality of work, as well as the professionalism and personal attention provided me by the manager and staff. In particular, Holly Hughes was very helpful and possesses excellent knowledge and customer service skills. You have earned my future business. Many thanks.Ron Boatright
We were driving from Raleigh to UNC Hospital on Tuesday in the rain when we heard a tire blow. Fortunately, we were near exit 287, where Colony Tire was. I have done business there often and was hoping for some help.
Our appointment at UNC was at 3 p.m. and it was 2:15 when we got to Colony. Lynn greeted us as we explained our situation. We needed special performance tires and you had one. We were off in a flash as Lynn directed the repair. I must say it was the fastest ever that I have been helped EVER.
My son was able to make his appointment on time, as he has been thru treatment of leukemia for about two years. I cannot thank you enough for the best service I have received EVER. Thanks and may GOD bless!!Carl Aliff
I have been in this store many time for many years, and Holly provides highly individualized service and treats customers well, and the result is that I trust her to do what is right. She is exceptional.George Culbertson
My wife and I broke down on I-95 and AAA towed us to your Wilson (Airport Blvd) Store. Originally, we thought we would be stranded in Wilson because the part was not available, but your guys bent over backwards and were able to locate the part locally and had us on the road in a few hours.
I have never been so satisfied with a business as I was with you guys. Thanks to you all, we will stop in on the way down and say hey. Be safe.Glen Smith
I had a flat several miles from the store. They came and put on my spare, and then stayed open after normal business hours to get a new tire on my truck. Excellent service and value.Ken Smith
The rear door handle came off my 2004 van. I took the van to the dealer, and they wanted to replace the assembly for $500.
A friend told me to take it to Colony Tire. They fixed the door handle, and they also plugged a hole in a wheelchair seat cushion and worked on making the sliding door on the side of the van close properly.
THEY CHARGED ME NOTHING FOR ALL OF THE WORK. I am paralyzed and in a wheelchair. I depend on the van to take me to doctors, etc. Colony Tire has gone out of their way to help me, and I AM GREATLY APPRECIATIVE OF THEIR EXCELLENT WORK.David Robertson
I’m writing to express my thanks to you for the excellent treatment I received from the folks at Colony Tire in Wilson, NC.
On 4/15/2010, I was traveling down I-95 on my way to visit friends in SC and FL. I was driving my Mercedes SL-500 that has the “Sport Package,” and accordingly, somewhat unique tires. I experienced a complete failure of the left rear tire and found myself on the side of the road, wondering what I was going to do and when, if ever, I might reach my friend’s house in SC.
I called The Tire Rack and began to inquire about the availability of tires, and they told me that they had an authorized installer in Wilson, just south of my position.
When I called the Colony Tire store, the manager was immediately helpful. He checked his warehouse inventory and immediately quoted me a price on two new tires that was more competitive than Tire Rack’s price and told me he would get them delivered from the warehouse immediately, just in case I needed them.
When the tow vehicle dropped me at the store, Ricky Taylor was at the counter and was helpful and very reassuring. The young men in the shop were polite and competent and worked on my vehicle with speed and precision.
Mr. Barkley came out to introduce himself and shake my hand. I was impressed with the cleanliness and order in the shop area, and again, with the extremely courteous demeanor of all of the Colony personnel.
Before I knew it, I was ready to head south again. The kind folks at Colony Tire had made my catastrophe into nothing more than a minor delay. I was so impressed with them, and with the bag of salted peanuts that they gave me, that I called several of my friends and related my wonderful experience. It was as fine a treatment as anyone could have hoped to receive.
Thank you, Tony, Ricky and all the folks of Colony Tire of Wilson, NC, for helping make a stranger in a strange place, with a problem he didn’t know how he was going to solve, get back on his way with a minimum of anxiety. Your kindness and professionalism were great, and I felt like I made some new friends. You can be sure that I will recommend Colony Tire to my friends in the southeast and that I will visit you again when I am in the area.
Oh… and Parker’s Barbeque (where you directed me) was just as good as the first time I dined there 20-odd years ago.
Thank you again!Scott Barry
While vacationing at Lake Gaston, we had two trailer tires fail. I contacted George at your Roanoke Rapids location on Friday, and although the tires I needed were not in stock, George was able to pull a rabbit out of the hat and had us up and running by noon the next day.
George’s exceptional service was very much appreciated. The tire dealers in our area could learn a great deal about customer service from him. Thanks again.Greg Henry
My wife and I have lived in New Bern, NC for the past 12 years. On many occasions, since 1998, we have bought tires and had our two cars serviced at Colony Tire. It’s always been a pleasure doing business with Jason Wilson.
A couple of weeks ago, I took our 2000 Lincoln LS (60K miles and like new in condition) to a local car dealer for some service work. One of the service coordinators informed me that there was only about 3,000 miles left on the front brake pads, the rotors needed to be turned, and the brake fluid changed. I put off making an appointment at that time.
For this work on our Lincoln, I made an appointment with Jason and also discussed the situation with Dan Cook, Colony’s Service Manager. At 1 p.m. today, the car was on the rack with Gary Wakeman responsible for the work.
To make a long story short, Gary told Dan that he didn’t feel that the work was even needed. Dan told me what Gary had discovered, and after the three of us inspected the car, I couldn’t have agreed with him more.
Jimmy, I very much appreciate what Gary Wakeman and Dan Cook did today. This experience was a real eye opener for me. I will not forget the honest and professional manner in which this situation was handled by Gary and Dan. You are indeed fortunate to have them, and Jason Wilson, on your team.Pete Rummel
I have been bringing my Mustang and my step-dad’s truck to the Colony on Hwy 70 in Garner for about a year. I usually deal with Joe because I knew him for a while, and he used to work at Just Tires, and I knew him there too. The service there is great. The showroom is always clean and inviting. The best part is they have a shuttle service, too.Scott Littmath